Customer Services Executive

• Order management between customer and workshop
• Administer customer account, including ERP contract administration.
• Understand customer requirements and transform into fulfilment actions
• Ensure customer order status, weekly report are accurately generated and maintained
• Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.
• Develop alternative solutions and make decisions to ensure order delivery to meet customer requirement
• Coordinate clarification of technical and commercial queries
• Inform relevant customers proactively on order status, especially for delays or critical parts
• Consolidate technical quotation, fulfil business quote and send to customer via ERP system.
• Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight and recommendations to improve organizations profitability and margin
• Any other duties as assigned by Supervisor

• Diploma in any relevant industry
• Minimum 2 years of related experience in the aviation industry preferred
• Excellent written and oral communication and presentation skills
• Strong work ethics, team player, customer oriented with meticulous mindset
• Experience in preparing quotations and invoices
• Self-motivated person who can bring ideas and improve our existing processes
• Proficient in Microsoft applications and ERP such as M3 or SAP
• Fluent in English

Training will be provided.